Frequently asked questions

How do I contribute money to my account?

Contributions can be made by BPAY, direct deposit, direct debit or by cheque (accompanied by relevant documentation).

Who should cheques be made payable to?

MIML ADF (full account name) for example: MIML ADF (John Citizen).

Can I view my account online?

Yes. transact@macquarie provides you with consolidated online reports on your account. These reports provide a variety of information, including the value of your account and your transaction history.

How do I change my contact details?

You can change your contact details by writing to us at the address on the back cover of this PDS.

If I have a complaint, what do I do?

Click here for our complaints handling process.

Where can I see Macquarie’s Privacy Statement?

Click here for our Privacy Statement.

How safe is my superannuation with Macquarie?

Your super is held in trust for you and is held separately to the assets of the Macquarie Group. If the Macquarie Group was to need additional funds to operate its businesses, it could not access your super to do so.

Does the Australian Government's guarantee on bank deposits apply to my superannuation?

From 31 March 2010, the Australian Government’s Guarantee Scheme for Large Deposits and Wholesale Funding was withdrawn.

Investments in the Fund are not bank deposits and were never eligible to be guaranteed by the Australian Government.